All products are delivered to you free, the price you see is the price you pay, we don’t have any hidden charges. Products are usually despatched within 24 hours and delivered by Royal Mail (unless they are over 2 kg when a courier will be used). We will advise you if a product is to be delayed for any reason.
We offer a 14 day return policy from the day you receive your order under the following conditions: Refunds and exchanges may only be made within 14 days of receiving the merchandise.
A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days.